Shipping Policy of ZN-Tangka (Malaysia Market)

Effective Date: June 12, 2026

This shipping policy applies to all orders delivered to Malaysia (Peninsular Malaysia & East Malaysia). All custom thangka orders will be shipped via international air freight by default once production is completed, ensuring safe and efficient delivery of your handcrafted artworks.

 

This policy is formulated in compliance with the Malaysia Consumer Protection Act, Electronic Transactions Act, and customs clearance regulations.

Contact Information
  • Email: wxf76u88@outlook.com
  • Phone: +86 135 1053 1835
  • Working Hours: 10:00–19:00 (Beijing Time), Monday–Saturday

1. Shipping Methods & Priority

1.1 Default: International Air Freight

Applicable to all hand-painted thangkas, thangka pendants, copper gau boxes, and custom artworks.
  • Origin: Shenzhen, China (shipped after customization)
  • Coverage: Peninsular Malaysia & East Malaysia (Sabah, Sarawak)
  • Features: Fast transit, fewer transfers, moisture/shock-proof, full tracking – optimal for high-value artworks

1.2 Alternative (Rare Use)

In case of peak season congestion, air cargo shortage, or policy adjustments, we will notify you in advance and arrange DHL/FedEx or sea freight as an alternative, with updated transit time and tracking number provided.

2. Estimated Delivery Time (Incl. Customs, Excl. Weekends & Malaysian Public Holidays)

Peninsular Malaysia

  • Standard Air Freight: 3–5 working days (post-customization)
  • Express Air Freight: 2–4 working days (additional fee applies)

East Malaysia (Sabah & Sarawak)

  • Standard Air Freight: 4–6 working days (including transit)
  • Remote Areas: Extra 1–2 days for final delivery

Delay Factors

  • Public holidays, Ramadan, Eid, peak shipping seasons: 3–5 days extension
  • Customs inspection (low probability): 1–3 days extension
  • Incorrect recipient info or failed delivery: Delay borne by recipient

3. Shipping Fee Rules (Malaysia)

3.1 Free Shipping Threshold

  • Peninsular Malaysia: Free air freight for orders ≥ MYR 800
  • East Malaysia: Free air freight for orders ≥ MYR 1200

3.2 Standard Shipping Fee (Below Threshold)

  • Peninsular Malaysia: MYR 45
  • East Malaysia: MYR 80
  • Note: Fees exclude import duties, SST, and remote surcharges (if applicable)

3.3 Volumetric Weight Calculation

Lightweight items (thangkas/pendants) are charged by actual weight by default.

 

Volumetric Weight = Length(cm)×Width(cm)×Height(cm)÷6000 (whichever is greater)

4. Customs Clearance, Taxes & Compliance (2026 Malaysian Customs Standards)

4.1 100% Truthful Declaration

  • Product Name: Hand-painted Thangka
  • Materials: Cotton, mineral pigments, pure copper (gau box)
  • Documents: Commercial invoice, packing list, FORM E Certificate of Origin (China-ASEAN FTA preferential tariff)
  • Compliance Commitment: No under-declaration, misrepresentation, or fraud

4.2 Duties & SST (Recipient’s Responsibility)

  • ≤ MYR 500: Import duty exempt, 10% SST applicable (Low-Value Goods Rule)
  • > MYR 500: Preferential duty (0% in most cases via FORM E) + 10% SST
  • Final tax rate subject to Royal Malaysian Customs approvalRoyal Malaysian Customs Department

4.3 Religious Compliance Statement (Important)

All thangkas are Buddhist cultural artworks featuring Buddha, Bodhisattvas, and auspicious patterns. No extremist, sensitive, or prohibited content – fully compliant with Malaysia’s Customs (Prohibition of Import) Order and religious cultural norms.

5. Professional Packaging Standard (Thangka-Specific)

Three-layer reinforced packaging for fragile, moisture-sensitive, high-value artworks:
  1. Inner: Moisture-proof cellophane + soft cotton paper (scratch/oxidation prevention)
  2. Middle: Thick bubble wrap (shock/pressure resistance)
  3. Outer: Reinforced hard carton + corner protectors, marked Fragile / This Side Up / Keep Dry
  • High-value items: Extra waterproof film + reinforced straps

6. Shipment Tracking

  • Tracking number (AWB) and link sent via email/system message within 24 hours post-shipment
  • Tracking Channels: Airline official website, Malaysia MyCoST System
  • No update for 3+ days: Contact customer service for assistance

7. Liability Division

7.1 Our Liability (Damage/Loss/Wrong Delivery)

  • Damage, stains, or loss in transit: Free redraw/reshipment/full refund, cover all shipping costs
  • Wrong address/item: Free reshipment, cover all costs

7.2 Recipient’s Liability

  • Incorrect address/invalid contact/no pickup: Bear return + re-delivery fees
  • Refusal to pay taxes/failure to provide docs: Detention/return, no refund, no liability
  • Damage claimed after signature: No compensation (on-site inspection required)

8. Collection Reminder (Must Read)

  1. Inspect parcel on-site upon delivery – verify artwork, size, quantity, and condition
  2. If damaged/stained/wrong item: Take photos (label + damage + full view) and contact us within 24 hours
  3. No damage claims accepted after successful signature

9. Customer Support

Shipping inquiries, tracking, issue resolution:
  • Email: wxf76u88@outlook.com
  • Phone: +86 135 1053 1835
  • Working Hours: 9:00–24:00 (Beijing Time), Monday–Sunday

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