ZN-Tangka Terms of Service (Malaysia Market Compliant Version)
Last Updated: June 12, 2026
Applicable Region: Entire Malaysia (Peninsular Malaysia & East Malaysia)
Customer Service Email: wxf76u88@outlook.com
Contact Phone: +8613510531835
Welcome to the official website of ZN-Tangka. These Terms of Service (hereinafter referred to as the “Terms”) are formulated in strict compliance with the Malaysian Consumer Protection Act 1999, Electronic Transactions Act 2012, Personal Data Protection Act 2010 (PDPA), and Contract Act 1950. They govern all legal relations between ZN-Tangka and all website users and buyers concerning website access, product browsing, custom artwork orders, cross-border shipping, and after-sales services.
By accessing this website, submitting custom requests, placing orders, and completing payments, you confirm that you have fully read, understood, and unconditionally agreed to these Terms. Your continued use of our services constitutes legally binding acceptance. If you do not agree with any part of these Terms, please do not use our website or place any orders.
1. Platform & Service Overview
ZN-Tangka is an online retailer specializing in hand-painted custom Thangkas and ready-made Thangka artworks. Our product range includes traditional Regong hand-painted Thangkas, Buddhist art ornaments, and supporting accessories, providing one-stop customized artwork and cross-border delivery services for Malaysian customers.
All products on this website are classified into two categories with independent and standardized transaction rules:
- Ready-made Thangka: Finished hand-painted artworks in stock, available for immediate packaging and shipment.
- Custom Thangka: Exclusive personalized hand-painted artworks produced according to the buyer’s specified size, theme, color scheme, scripture, and blessing requirements. All custom Thangkas are unique, one-of-a-kind pieces that cannot be resold or reused for other customers.
Official Shipping Rule: After the completion of all custom Thangka production, quality inspection and packaging, we prioritizeinternational air freight to ensure safe, stable and fast delivery to the whole of Malaysia.
2. User & Website Usage Rules
1. Users may browse products, consult customer service and place orders without mandatory account registration.
2. Users must provide accurate and complete delivery information, including full name, valid phone number, detailed address and email. ZN-Tangka shall not be liable for delivery delay, wrong delivery, parcel loss or customs clearance failure caused by incorrect, incomplete or updated user information, and all related risks and responsibilities shall be borne by the user.
3. Any malicious behaviors including fake orders, malicious refund claims, system attacks, unauthorized theft of website pictures and texts, and false publicity are strictly prohibited. We reserve the right to cancel orders, terminate services and pursue legal liabilities for violations.
4. All transactions by minors must be conducted under the consent and supervision of legal guardians. We assume no liability for unauthorized minor transactions.
3. Custom Thangka Transaction Rules
Custom Thangkas belong to personalized bespoke artworks and do not apply to the standard no-reason return policy for ordinary consumer goods, in accordance with Malaysian cross-border e-commerce regulations.
1. Custom Confirmation: After deposit or full payment, our team will confirm all custom details with the buyer. Once confirmed, the production arrangement is finalized, and no free modification is allowed. Any active changes proposed by the buyer during production will incur additional material and labor costs, which shall be borne by the buyer.
2. Production Cycle: All Thangkas are purely handcrafted. The production period varies according to size and complexity. Slight color difference, texture difference and manual traces are normal artistic characteristics and do not constitute quality defects.
3. No Unilateral Cancellation: Custom artworks are exclusive and non-resellable. Unilateral order cancellation due to personal preference, aesthetic change, or subjective regret is not acceptable and not eligible for refund.
4. Mid-production Cancellation Rule: If the buyer unilaterally cancels the order during production, we will deduct corresponding labor, material and artist workload costs according to the production progress, in strict accordance with our official Refund Policy.
4. Payment & Order Validity
1. All prices displayed on the website are denominated in MYR (Malaysian Ringgit). There are no hidden fees, service charges or additional costs.
2. An order becomes officially valid after successful payment. We will lock the production schedule for custom orders and inventory for ready-made orders.
3. In case of system error, incorrect display price or technical failure, we reserve the right to cancel the abnormal order and provide a full refund without further compensation.
4. All chat records, custom confirmation records and transaction records are valid electronic evidence recognized under Malaysian Electronic Transactions Act.
5. Shipping & Delivery Rules
1. Default Air Freight Delivery: All completed custom Thangka orders will be shipped via priority international air freight to Peninsular Malaysia and East Malaysia.
2. After shipment, we will send the AWB tracking number and tracking link to the user’s email within 24 hours for real-time logistics checking.
3. All shipping fees, delivery time, customs duties, SST, transportation risk allocation and damage compensation rules are subject to our official Shipping Policy, which is an integral part of these Terms.
4. Buyers must inspect the parcel and artwork condition on-site upon delivery. Signed confirmation represents successful and intact delivery. No transportation damage claim will be accepted after signature.
6. After-sales & Refund Rules
1. All after-sales qualifications, refund conditions, order cancellation standards and compensation scopes are strictly governed by our official Refund Policy.
2. We provide free repainting, free reshipment or full refund only for merchant-liable issues, including confirmed craftsmanship defects, serious deviation from confirmed custom requirements, wrong shipment, and verified in-transit damage.
3. All after-sales applications must be submitted with valid photos or video evidence within the specified time. Delayed applications, invalid applications and malicious claims will be rejected.
4. Approved refunds will be returned via the original payment channel within 3–7 working days, subject to the processing speed of the payment provider.
7. Intellectual Property Rights
1. All website content, including Thangka images, texts, design styles and artwork works, is protected under the Malaysian Copyright Act 1987 and international intellectual property treaties and is exclusively owned by ZN-Tangka.
2. Buyers obtain only personal collection, worship and viewing rights for purchased Thangkas. No commercial use, reproduction, modification, resale or secondary creation rights are granted. Any unauthorized commercial infringement will be held legally responsible.
3. No individual or organization may copy, reproduce or spread our website content without official written authorization.
8. Privacy & PDPA Compliance
1. We fully comply with the Malaysian Personal Data Protection Act 2010 (PDPA). We only collect necessary user information for order processing, delivery and after-sales communication.
2. User personal data will never be sold, shared or disclosed to irrelevant third parties. All user information is strictly confidential and protected.
9. Liability Limitation & Disclaimer
1. All Thangka works sold by ZN-Tangka are legal Buddhist cultural artworks without sensitive, extreme or prohibited content, fully compliant with Malaysian local cultural norms and customs import regulations.
2. We are not liable for delivery delays or service failures caused by force majeure, including public holidays, Ramadan logistics suspension, customs inspection, international logistics control, natural disasters, and air cargo schedule adjustments.
3. We are not responsible for problems caused by user factors, including incorrect information, failed parcel collection, refusal to pay duties and SST, artificial product damage, and overdue after-sales application.
4. Slight manual differences in color and texture are inherent characteristics of hand-painted artworks and do not constitute quality problems.
10. Governing Law & Dispute Resolution
1. These Terms shall be governed and interpreted in accordance with the laws of Malaysia.
2. All disputes shall first be resolved through friendly customer service negotiation. If negotiation fails, disputes shall be settled through official arbitration or judicial procedures in Malaysia.
11. Terms Update & Interpretation
1. We reserve the right to update these Terms irregularly to comply with policy and business adjustments. Updated versions will take effect immediately after being published on the official website.
2. These Terms of Service, Refund Policy and Shipping Policy constitute the complete legal agreement between the user and ZN-Tangka, mutually complementary and jointly binding.
3. ZN-Tangka reserves the right of final legal interpretation.
12. Customer Service Contact
For order consultation, after-sales support and policy inquiries, please contact us via:
Email: wxf76u88@outlook.com
Phone: +8613510531835
Working Hours: 9:00 – 24:00 (Beijing Time), Monday to Sunday